As a Junior Python Support Engineer- EU, you will serve as a technical resource to the Customer Success and Customer Response teams in order to scope out any customization work and ensure a seamless onboarding experience. In addition, you will assist customers with any technical issues they encounter by troubleshooting and working with the Engineering team to remediate. You will work across the entire product stack addressing issues with configuration, product, and hosting.
- Experience using REST API’s and scripting with Bash, Python or similar language preferred
- Technical experience in a SaaS company a plus
- Experience troubleshooting technical problems, interfacing with engineering on potential issues, and communicating with the customer through problem resolution
- Ability to accurately scope, plan, and estimate level of effort for tasks, with appropriate balance of risk and effort
THIS IS A 6 MONTH CONTRACT ROLE - STARTING ASAP WITH THE OPTION TO BE A PERMANENT EMPLOYEE