We're on the hunt for a Technical Support superstar!
A bit about the company (and why they’re cool):
They’re on a mission to make the world’s infrastructure smarter, safer, and way more efficient. Think roads, utilities, ports, airports, the stuff that keeps the world moving. Their platform uses clever AI (video & language processing) to give real-time insights into what’s happening out in the field. No more guesswork. No more clunky paper trails.The role:
If you're someone who genuinely loves helping people, gets a buzz from solving problems, and knows your way around SaaS and mobile apps, then this might just be the one for you.
You’ll be joining a close-knit support team that’s growing fast. This isn’t just your typical ticket-logging role; you’ll be a key part of making the user experience better, working with engineering, product, and everyone in between to make sure nothing falls through the cracks.
What you'll be doing:
- 1st/2nd line support; handling customer and internal tech issues quickly and calmly
- Spotting trends and feeding them back to improve how we do things
- Keeping users in the loop when there are issues or big changes
- Updating our knowledge base so people can help themselves
- Working closely with other teams to make sure everything’s aligned
What we’re looking for:
- Solid experience supporting SaaS & mobile products
- Able to explain techy stuff in a non-techy way (and vice versa!)
- You genuinely care about the people you're helping
- Interest in AI or computer vision?
Please apply now, if interested!
A bit about the company (and why they’re cool):
They’re on a mission to make the world’s infrastructure smarter, safer, and way more efficient. Think roads, utilities, ports, airports, the stuff that keeps the world moving. Their platform uses clever AI (video & language processing) to give real-time insights into what’s happening out in the field. No more guesswork. No more clunky paper trails.The role:
If you're someone who genuinely loves helping people, gets a buzz from solving problems, and knows your way around SaaS and mobile apps, then this might just be the one for you.
You’ll be joining a close-knit support team that’s growing fast. This isn’t just your typical ticket-logging role; you’ll be a key part of making the user experience better, working with engineering, product, and everyone in between to make sure nothing falls through the cracks.
What you'll be doing:
- 1st/2nd line support; handling customer and internal tech issues quickly and calmly
- Spotting trends and feeding them back to improve how we do things
- Keeping users in the loop when there are issues or big changes
- Updating our knowledge base so people can help themselves
- Working closely with other teams to make sure everything’s aligned
What we’re looking for:
- Solid experience supporting SaaS & mobile products
- Able to explain techy stuff in a non-techy way (and vice versa!)
- You genuinely care about the people you're helping
- Interest in AI or computer vision?
Please apply now, if interested!
