Shape how customers experience financial products through every touchpoint. This opportunity offers the chance to manage marketing services, collateral, and supplier partnerships to deliver accurate, timely, and compliant communications.
Job Description
This is an opportunity to join a respected and well-established financial services organisation that is committed to balancing tradition with innovation. The company serves customers across the UK with a focus on clarity, transparency, and advice-led solutions. Its culture values collaboration, professional growth, and integrity, with a strong emphasis on providing customers with information they can trust.
As Marketing Services Manager, you will play a pivotal role in ensuring that marketing and operational collateral is not only effective and accurate, but also fully compliant. You will oversee the end-to-end management of customer-facing materials, ensuring the right information reaches the right people at the right time. This position requires a blend of strategic thinking and hands-on management, with responsibility for supplier relationships, print and stock management, and regulatory adherence. You will also have the opportunity to shape key customer journeys, influence process improvements, and act as a guardian for collateral governance. This role offers high visibility across marketing, compliance, and product teams, with scope to lead initiatives that improve both customer experience and operational efficiency.
The Role
- Manage the relationship with print and production suppliers, overseeing budgets, contracts, and supplier performance.
- Lead customer journey mapping to ensure collateral supports every stage effectively and compliantly.
- Act as a key approver for customer-facing documents, ensuring adherence to regulatory requirements and FCA guidelines.
- Implement technology and processes that improve collateral access, governance, and auditability.
- Oversee stock management, ensuring collateral is available across all internal teams when needed.
- Act as operational lead for strategic projects affecting collateral, including regulatory change initiatives.
- Produce reports on compliance adherence and collateral performance for senior stakeholders.
- Train and support colleagues on approval processes, governance tools, and best practice.
Required Skills
- Proven experience in marketing services, operations, or document management, ideally in a regulated environment.
- Strong understanding of compliance, approvals, and governance processes (FCA exposure advantageous).
- Excellent supplier and stakeholder management skills with confidence in negotiations.
- Ability to map and optimise customer journeys through clear and compliant collateral.
- Strong project management skills, able to manage deadlines and priorities across multiple teams.
- Process improvement mindset, with experience implementing technology and embedding best practice.
Benefits
- Opportunity to shape marketing services and drive business-wide improvements.
- Exposure across multiple functions, including compliance, product, and campaign teams.
- Direct impact on customer experience, ensuring communications are timely, clear, and compliant.
- Hybrid working from Birmingham HQ with a salary of c.£45,000 plus benefits.
- Chance to lead a supplier transition and manage significant budgets.
- Supportive and collaborative culture, with opportunities for career development.
Job Description
This is an opportunity to join a respected and well-established financial services organisation that is committed to balancing tradition with innovation. The company serves customers across the UK with a focus on clarity, transparency, and advice-led solutions. Its culture values collaboration, professional growth, and integrity, with a strong emphasis on providing customers with information they can trust.
As Marketing Services Manager, you will play a pivotal role in ensuring that marketing and operational collateral is not only effective and accurate, but also fully compliant. You will oversee the end-to-end management of customer-facing materials, ensuring the right information reaches the right people at the right time. This position requires a blend of strategic thinking and hands-on management, with responsibility for supplier relationships, print and stock management, and regulatory adherence. You will also have the opportunity to shape key customer journeys, influence process improvements, and act as a guardian for collateral governance. This role offers high visibility across marketing, compliance, and product teams, with scope to lead initiatives that improve both customer experience and operational efficiency.
The Role
- Manage the relationship with print and production suppliers, overseeing budgets, contracts, and supplier performance.
- Lead customer journey mapping to ensure collateral supports every stage effectively and compliantly.
- Act as a key approver for customer-facing documents, ensuring adherence to regulatory requirements and FCA guidelines.
- Implement technology and processes that improve collateral access, governance, and auditability.
- Oversee stock management, ensuring collateral is available across all internal teams when needed.
- Act as operational lead for strategic projects affecting collateral, including regulatory change initiatives.
- Produce reports on compliance adherence and collateral performance for senior stakeholders.
- Train and support colleagues on approval processes, governance tools, and best practice.
Required Skills
- Proven experience in marketing services, operations, or document management, ideally in a regulated environment.
- Strong understanding of compliance, approvals, and governance processes (FCA exposure advantageous).
- Excellent supplier and stakeholder management skills with confidence in negotiations.
- Ability to map and optimise customer journeys through clear and compliant collateral.
- Strong project management skills, able to manage deadlines and priorities across multiple teams.
- Process improvement mindset, with experience implementing technology and embedding best practice.
Benefits
- Opportunity to shape marketing services and drive business-wide improvements.
- Exposure across multiple functions, including compliance, product, and campaign teams.
- Direct impact on customer experience, ensuring communications are timely, clear, and compliant.
- Hybrid working from Birmingham HQ with a salary of c.£45,000 plus benefits.
- Chance to lead a supplier transition and manage significant budgets.
- Supportive and collaborative culture, with opportunities for career development.
