Technical Support Engineer | SaaS | Linux | Customer-Facing
Manchester (Hybrid) | ~£45KI'm working with a deep tech scale-up using AI and video processing to drive real-time insights in physical environments.
Their platform combines computer vision with machine learning to help global businesses monitor, analyse, and act on what's happening in their physical spaces, whether it's improving operational efficiency, enhancing customer experience, or ensuring compliance and safety.
Think: real-time intelligence, edge computing, and AI-powered decision-making at scale.
They're already partnered with major players across retail, healthcare, and logistics, and are entering a new phase of growth, building out their support and engineering teams to keep up with demand.
We’re looking for a Technical Support Engineer with strong SaaS experience, solid technical troubleshooting skills, and a passion for helping customers.
In this role, you’ll be the glue between our customers and engineering teams, solving complex issues, running command lines in Linux, managing the ticketing system, and being the calm, knowledgeable voice our customers rely on.
What you’ll be doing:
Handling 2nd line support queries across our SaaS platform
Using the Linux command line to diagnose and resolve technical issues
Managing and prioritising issues via a ticketing system (e.g., Zendesk, Jira)
Speaking directly with customers to resolve problems and escalate when needed
Working closely with product and engineering to flag bugs and suggest improvements
What we’re looking for:
? Experience in a SaaS company
? Comfortable using the Linux CLI
? Strong communicator – you’ll be speaking with customers regularly
? Organised, analytical, and able to manage a busy ticketing queue
? Bonus: experience with scripting, APIs, or dev environments
You’ll be joining a collaborative team where your input genuinely shapes how we scale support. If you love solving problems and making customers feel seen, heard, and supported – we’d love to hear from you.
Drop us a message or apply directly! ?
Manchester (Hybrid) | ~£45KI'm working with a deep tech scale-up using AI and video processing to drive real-time insights in physical environments.
Their platform combines computer vision with machine learning to help global businesses monitor, analyse, and act on what's happening in their physical spaces, whether it's improving operational efficiency, enhancing customer experience, or ensuring compliance and safety.
Think: real-time intelligence, edge computing, and AI-powered decision-making at scale.
They're already partnered with major players across retail, healthcare, and logistics, and are entering a new phase of growth, building out their support and engineering teams to keep up with demand.
We’re looking for a Technical Support Engineer with strong SaaS experience, solid technical troubleshooting skills, and a passion for helping customers.
In this role, you’ll be the glue between our customers and engineering teams, solving complex issues, running command lines in Linux, managing the ticketing system, and being the calm, knowledgeable voice our customers rely on.
What you’ll be doing:
Handling 2nd line support queries across our SaaS platform
Using the Linux command line to diagnose and resolve technical issues
Managing and prioritising issues via a ticketing system (e.g., Zendesk, Jira)
Speaking directly with customers to resolve problems and escalate when needed
Working closely with product and engineering to flag bugs and suggest improvements
What we’re looking for:
? Experience in a SaaS company
? Comfortable using the Linux CLI
? Strong communicator – you’ll be speaking with customers regularly
? Organised, analytical, and able to manage a busy ticketing queue
? Bonus: experience with scripting, APIs, or dev environments
You’ll be joining a collaborative team where your input genuinely shapes how we scale support. If you love solving problems and making customers feel seen, heard, and supported – we’d love to hear from you.
Drop us a message or apply directly! ?
