Customer Success Manager (Remote, US)

Our client is a VC-backed, high-growth ConTech business transforming how major construction projects are delivered.

With $ raised and deployments across major global contractors and asset owners, they are scaling rapidly across the US.

This hire will sit on one of their flagship projects.
The Role

• Lead the relationship and success of a flagship construction project
• Act as the primary point of contact for site leadership
• Drive onboarding, training and platform adoption across project teams
• Configure the system to align with complex construction workflows
• Identify ways to maximise platform value and embed it into daily operations
• Translate site feedback and data insights into product improvement
• Ensure seamless day-to-day performance and client satisfaction

About You
• Civil engineering or construction project management experience a must
• Deep understanding of how large-scale projects operate on-site
• Passion for improving construction through technology
• Highly proactive, independent, and solution-oriented
• Credible with field teams and senior leadership
• Analytical and technically confident
• VDC experience is a strong advantage

Why Join

• Competitive base salary and range of benefits
• Remote, must be in Central or East Coast
• Join a well-funded, scaling ConTech leader
• Direct impact on one of the largest, least-digitised industries globally
• Be part of major US expansion in 2026

For a confidential discussion, contact Tas Ravenscroft at Propel.