Customer Success Manager - APAC

Join one of the most exciting names in AI-powered fintech – backed by top-tier investors, expanding globally, and already trusted by some of the world’s largest financial institutions.Customer Success Manager – AI FinTech (APAC)
¥11M–¥12M / HK$600k–HK$640k base + 10–15% bonus | Remote-first, based in Japan or Hong Kong with on-site client visits

This company is transforming how analysts work, using AI to automate and scale the extraction of financial data with near-perfect accuracy. No more hours lost digging through PDFs or manually updating models – users get clean, reliable data in seconds, with links back to the source. It’s a game-changer for investment teams worldwide.
As the first Customer Success Manager in the Asia-Pacific region, you’ll play a critical role supporting the rollout of this category-defining platform across a leading Tier 1 global bank. With over 200 users to onboard across Japan and Hong Kong, this is a high-impact, high-visibility opportunity with real ownership and autonomy.
What you’ll be doing
• Own onboarding and implementation for new users in both Japan and Hong Kong
• Train, support, and retain key users across a flagship global banking account
• Act as the bridge between client and product teams – capturing feedback, resolving friction, and driving adoption
• Develop strong relationships with end users and stakeholders, acting as a trusted advisor
• Work closely with technical and product teams to troubleshoot issues and optimise user experience
• Identify opportunities to expand usage and improve customer outcomes
What we’re looking for
• 5–6+ years in customer success, post-sales, or account management within fintech, SaaS, or financial data
• Native-level Japanese and fluent English required
• Based in Japan or Hong Kong, with flexibility to travel locally for on-site client engagements
• Strong understanding of how analysts, PMs, or researchers work with financial data and tools
• Independent operator who thrives in a fast-paced, startup-style environment
• Outstanding communication, relationship-building, and stakeholder management skills
What’s on offer
• Compensation:
• ¥11M–¥12M base + 10–15% bonus
• HK$600k–HK$640k base + 10–15% bonus
• Remote-first role with flexible working and regular on-site client interaction
• Work with a globally respected AI product solving real pain points in financial services
• Foundational APAC role with scope to shape customer success strategy in the region
• Career-defining opportunity at a scaling, category-leading company