14 Jul 2022
Openblend is a B2B SaaS company that focuses on providing employee happiness and workforce management solutions to a range of companies from SME through to Enterprise. They retained Propel to appoint a VP of Customer Success in order to manage and grow their existing CS team.
Openblend were looking for a Senior individual who thoroughly understood the B2B SaaS space and who had experience building and managing successful Customer Success teams within high-growth start-up and scale-up companies. It was also imperative that this person would be closely culturally aligned to the company’s mission as they would be actively influencing CS strategy and hiring.
We created an in-depth market map, actively head-hunting top-tier Customer Success Leaders within the high-growth B2B SaaS space. We also looked to generate a list of recommended contacts from start-up and scale-up leaders that were known to Propel in order to make sure candidates were culturally aligned to Openblend’s mission.
We were able to generate a shortlist of 15 candidates, 4 of whom made it to the final stage and were able to successfully appoint an excellent VP Customer Success who has since been promoted to CCO.
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