Mosaic Smart Data are a high-growth B2B SaaS big data analytics start up for major financial institutions, with integrated Artificial Intelligence and Machine Learning capabilities to provide insights for Sales and Trading teams. They are already making noise in the market working with major players like J.P. Morgan and ING.
They are in the process of setting up the Customer Success Team and needed a Senior candidate to manage their larger and more enterprise accounts.
Why did they need to use us?
Mosaic were looking or an individual with strong Customer Success experience within a high growth B2B SaaS company who had the potential to help set up a new function and grow a team below them.
What did Propel do?
Propel were able to leverage their existing client relationships as well as actively headhunt candidates with strong CS experience who were looking for a step up in their career.
We mapped the market and looked for CS leaders who has been early stage hires in high growth businesses with experience setting up a function and growing Customer Success teams.
We were able to provide a shortlist of 12 candidates with very relevant backgrounds and successfully placed Mosaic’s Head of Customer Success within six weeks of taking on the brief.
We continue to work with Mosaic to help them hire across their commercial team.